Regulatory Compliance

1. Data Controller Information

The data controller for this website is AnchorWorkx, registered at 410520 | Pta. Nucetului nr. 2, bl. PBS | Mun. Oradea, Jud. Bihor | Romania. For privacy-related inquiries, contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Contact information (name, email address) submitted through our contact forms
• Technical data including IP address, browser type, operating system, and device identifiers
• Usage data including pages visited, time spent, and navigation patterns
• Cookie preferences and consent records

3. Legal Basis for Processing

We process personal data under the following legal bases as defined in Article 6 of the GDPR:

• Consent: Where you have given explicit consent for specific processing purposes
• Contract Performance: Where processing is necessary for the performance of a contract or pre-contractual measures
• Legitimate Interest: Where processing is necessary for our legitimate interests, provided these are not overridden by your rights
• Legal Obligation: Where processing is necessary for compliance with legal obligations

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for 24 months. Technical logs are retained for 12 months. Cookie consent records are retained for the duration of the consent plus 36 months.

5. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access (Article 15): Obtain confirmation of whether we process your personal data and access to that data
• Right to Rectification (Article 16): Request correction of inaccurate personal data
• Right to Erasure (Article 17): Request deletion of your personal data ("right to be forgotten")
• Right to Restriction (Article 18): Request restriction of processing in certain circumstances
• Right to Data Portability (Article 20): Receive your personal data in a structured, machine-readable format
• Right to Object (Article 21): Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

6. International Transfers

Your data is processed within the European Economic Area (EEA). Should any transfer to third countries occur, we ensure appropriate safeguards are in place in accordance with Chapter V of the GDPR, including Standard Contractual Clauses approved by the European Commission.

7. Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, regular security assessments, and incident response procedures in accordance with Article 32 of the GDPR.

8. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or place of the alleged infringement. For Romania, the supervisory authority is the National Supervisory Authority for Personal Data Processing (ANSPDCP).

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. Types of Cookies We Use

Strictly Necessary Cookies: Essential for website functionality. These cannot be disabled. They enable core features such as session management and security.

Preference Cookies: Remember your settings and choices (e.g., language, region). These improve your experience but are not essential.

Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. These are only activated with your explicit consent.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Disabling strictly necessary cookies may impair website functionality.

4. Cookie Consent

In compliance with the ePrivacy Directive (2002/58/EC) and GDPR, we request your consent before setting non-essential cookies. You can modify your cookie preferences at any time through our cookie consent banner or by contacting us directly.

5. Third-Party Cookies

We may use third-party services that set their own cookies. These include analytics providers and payment processors. Each third-party cookie is subject to the respective provider's privacy policy. We maintain a current list of all third-party cookies and their purposes.

1. Service Delivery Terms

AnchorWorkx provides digital engineering services as described in individual service agreements. All services are delivered according to agreed-upon specifications, timelines, and milestones defined in the project scope document.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• Service not delivered as specified in the agreed project scope
• Significant deviation from agreed timelines without justification
• Technical defects that cannot be resolved within reasonable timeframes
• Mutual agreement to terminate the project before completion

3. Refund Calculation

Refunds are calculated based on the percentage of work completed versus the total project scope. For milestone-based projects, refund amounts are determined by the proportion of completed versus pending milestones. Administrative fees of up to 15% may apply to cover processing costs.

4. Requesting a Refund

To request a refund, contact us at [email protected] with your project reference number and a detailed description of the issue. Refund requests are reviewed within 5 business days. Approved refunds are processed within 14 business days using the original payment method.

5. Non-Refundable Items

The following are non-refundable:

• Work completed and accepted according to project milestones
• Third-party licenses or services procured on your behalf
• Consulting hours already delivered
• Custom development work that has been deployed to production

1. Agreement to Terms

By accessing or using the services provided by AnchorWorkx, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

AnchorWorkx provides digital engineering services including web development, backend systems architecture, API development, and related technical consulting. Specific service deliverables are defined in individual project agreements.

3. Payment Terms

Payment terms are defined in individual project agreements. Standard payment structure includes:

• 30% deposit upon project initiation
• 40% upon completion of development phase
• 30% upon final delivery and acceptance

Late payments may incur interest charges of 1.5% per month. Services may be suspended for accounts overdue by more than 30 days.

4. Intellectual Property

Upon full payment, all intellectual property rights for custom-developed work are transferred to the client. AnchorWorkx retains rights to pre-existing frameworks, tools, and methodologies used in development. Open-source components remain subject to their respective licenses.

5. Limitation of Liability

AnchorWorkx's total liability shall not exceed the total fees paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.

6. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of the engagement. This obligation survives termination of the agreement for a period of 3 years.

7. Termination

Either party may terminate the agreement with 30 days written notice. Termination does not relieve the client of payment obligations for work completed prior to termination. Upon termination, all completed work and source code are delivered to the client.

8. Governing Law

These Terms of Service are governed by the laws of Romania and the European Union. Any disputes shall be resolved through the competent courts of Oradea, Romania, without prejudice to your rights under EU consumer protection legislation.

9. Dispute Resolution

Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days. If negotiation fails, disputes may be submitted to mediation or arbitration in accordance with the rules of the Romanian Chamber of Commerce.